The $20 Surprise: A Battery, a Barrier, and a Bit of Hope The $20 Surprise: A Battery, a Barrier, and a Bit of Hope Today at O’Reilly’s, I had a moment that hit me in a way I didn’t expect. A Hispanic customer came in needing to warranty out a battery. He didn’t speak English very well, but we managed to communicate. I grabbed the new battery and the tool cart and walked outside to install it—just like I would for anyone. But then he said something that caught me off guard. He told me he was surprised I was going to install the battery for him. That no one in America has ever offered to help him like that—not in any store. I didn’t know what to say. It stuck with me. I live in a very conservative area where, sadly, racism toward Hispanics and Black people is pretty common. I see it. I hear it. But at our O’Reilly’s, it’s different. My coworkers are open-minded, supportive of race and disability, and even accepting ...