When Customers Become Friends

When Customers Become Friends 🧡

Working at O’Reilly’s, I meet a lot of people every day. Most come in just looking for a part, an answer, or a little bit of guidance. But every so often, something bigger happens—someone walks in as a customer and, over time, becomes a friend. Those are the moments that remind me that connection can show up in the most ordinary places.

As an autistic person, building friendships isn’t always easy for me. Social rules can feel confusing, and I don’t always know the “right” way to connect. But when kindness is genuine, it cuts through all the awkwardness. Some of my favorite friendships started at the parts counter—over shared laughs, stories about old cars, or even just a small conversation about life outside of repairs.

Friendship doesn’t have to be complicated. It can start with a smile, a simple “How are you really doing today?” or remembering someone’s name. Those little things add up. Over time, customers who were once strangers have become people I look forward to seeing. In a world that often feels too busy and disconnected, that kind of human connection means more than I can say.

For neurotypical readers: Sometimes friendship with an autistic person might not look the way you expect. We might not always pick up on social cues, but if you meet us with patience and honesty, the bond can be just as real—and maybe even more meaningful.

For my followers: Don’t underestimate the quiet connections you’re building. Even if it starts with small talk or a shared interest, you never know who might turn into a lifelong friend.

Every customer has a story, and every friendship is a reminder that even in everyday routines, we can find something beautiful. 🧡